Shipping & Delivery Policy

Shipping & Delivery Policy Last Updated: September 2026 Welcome to Artonics. This Shipping & Delivery Policy explains how we process, prepare and deliver products purchased through the Artonics website. We aim to provide a convenient, reliable and transparent delivery experience for our customers. 1. Delivery Area Artonics currently provides product delivery within Bangladesh, subject to courier availability and service coverage. Delivery availability may vary depending on the customer's location. For locations outside regular courier coverage, additional delivery arrangements or charges may apply. 2. Order Processing After an order is placed, Artonics may verify the order and customer information before processing it. Orders are normally prepared for dispatch after confirmation of: Product availability Customer contact information Delivery address Payment information, where applicable Processing time may vary depending on product availability, order volume and the type of product ordered. 3. Estimated Delivery Time Estimated delivery time depends on the destination and courier service. Typical delivery estimates may be: Dhaka City: Approximately 1–3 working days Other areas of Bangladesh: Approximately 2–5 working days Remote or special delivery areas: Delivery may require additional time These are estimated delivery periods, not guaranteed delivery dates. Delivery may take longer during public holidays, weekends, promotional campaigns, severe weather, transportation disruptions or other circumstances beyond our control. 4. Shipping Charges Shipping charges may vary depending on: Delivery location Product size and weight Number of items in the order Courier service Special delivery requirements The applicable delivery charge will normally be displayed during the ordering process or communicated to the customer before order confirmation. 5. Cash on Delivery Where available, Artonics may offer Cash on Delivery (COD) for eligible products and locations. COD availability may depend on the delivery address, product type and courier service. The customer should be available to receive the order and pay the applicable amount at the time of delivery. 6. Order Confirmation Artonics may contact the customer by phone, email or other available communication methods to verify an order. If an order cannot be confirmed because the provided contact information is unavailable or incorrect, processing or delivery may be delayed. 7. Delivery Address Customers are responsible for providing accurate delivery information, including: Full name Phone number House/building information Road or area City/District Relevant landmark, where necessary Artonics is not responsible for delivery delays caused by an incorrect or incomplete address provided by the customer. 8. Order Tracking Where tracking information is available, Artonics or the delivery partner may provide an order or tracking reference. Customers may use the available tracking facility to check the status of their shipment. Tracking availability may depend on the courier service used. 9. Receiving Your Order Customers are encouraged to check the package at the time of delivery. If the package appears seriously damaged, opened or tampered with, please notify the delivery person and contact Artonics as soon as possible. For damaged or incorrect products, please refer to our Return Policy. 10. Failed Delivery A delivery may fail because of: Incorrect or incomplete address Customer unavailable at the delivery location Incorrect phone number Customer refusing to receive the order Courier access limitations Unforeseen transportation or environmental conditions Additional delivery charges may apply if a second delivery attempt is required due to circumstances caused by the customer. 11. Delayed Delivery Although we work to deliver orders within the estimated time, delivery may occasionally be delayed because of circumstances outside our control. These may include: Severe weather Natural disasters Public holidays Transportation problems Courier service disruptions High order volumes Government restrictions Other unexpected events We will make reasonable efforts to assist customers when a significant delivery delay occurs. 12. Product Availability If a product becomes unavailable after an order is placed, Artonics may contact the customer to discuss available options. Depending on the situation, the customer may be offered an alternative product, a revised delivery arrangement or a refund where applicable. 13. Multiple Products in One Order If an order contains multiple products, Artonics may ship them together or in separate packages depending on product availability, warehouse location and delivery requirements. Additional delivery arrangements will be communicated where necessary. 14. International Shipping Unless specifically stated otherwise, Artonics currently focuses on delivery within Bangladesh. International shipping, where available in the future, may be subject to additional shipping charges, customs requirements, taxes and destination-country regulations. 15. Contact Us If you have questions about an order or delivery, please contact Artonics using the contact information available on our website. When contacting us, please provide your order number, name and phone number so that we can locate your order quickly. Our Delivery Commitment Artonics aims to make every delivery safe, convenient and reliable while keeping customers informed throughout the order process. Artonics — Learn • Create • Explore • Innovate