Return Policy

Return Policy Last Updated: September 2026 At Artonics, we want our customers to have a positive experience with every purchase. This Return Policy explains when a product may be returned, exchanged or replaced and how to request a return. By purchasing a product from Artonics, you agree to the terms described in this policy. 1. Eligibility for Return A product may be eligible for return or exchange if: The wrong product was delivered. The product is damaged when received. The product is defective or does not function as described. The delivered product is significantly different from the product ordered. The product meets any specific return conditions stated on its product page or at the time of purchase. The product should generally be returned in its original condition, along with its original packaging, accessories, manuals and other included items. 2. Return Time Limit Customers should contact Artonics as soon as possible after receiving an order if there is a problem. For damaged, defective or incorrect products, customers should preferably notify us within 3 days of delivery. Return eligibility may vary depending on the type of product and the specific terms displayed at the time of purchase. 3. Products That May Not Be Returnable Certain products may not be eligible for return because of their nature, condition or usage. These may include: Used or modified products Products damaged through customer misuse Products with missing parts or accessories Custom-made or personalized products Consumable materials that have been opened or used Digital products or downloadable content after access or download Training, workshop or service fees after the service has been provided Products specifically identified as non-returnable on the product page 4. Damaged or Defective Products If you receive a damaged or defective product, please contact Artonics as soon as possible. For faster assistance, we may ask you to provide: Order number Customer name and contact information Description of the problem Photographs of the product and packaging Video evidence for certain electronic, robotics or technical products After reviewing the issue, Artonics may offer a replacement, repair, exchange or refund, depending on the circumstances and product availability. 5. Wrong Product Delivered If we send a product different from the one you ordered, please contact us with your order details. After verification, we may arrange an exchange or replacement with the correct product. 6. Product Condition Returned products should normally be: Unused or in acceptable condition In their original packaging where applicable Complete with included accessories and documentation Accompanied by proof of purchase or order information Products showing signs of misuse, intentional damage or unauthorized modification may not qualify for return. 7. Return Shipping If the return is caused by an error on the part of Artonics, such as delivery of the wrong product or a confirmed defective product, Artonics may arrange or cover the applicable return delivery cost. If a return is requested for another reason, the customer may be responsible for applicable return or delivery charges. Return shipping arrangements will be confirmed by Artonics before the product is sent back. 8. Refunds If a refund is approved, the refund amount and method will depend on the nature of the transaction and the payment method used. Refunds may be processed after the returned product has been received and inspected. Depending on the payment provider or financial institution, the time required for the refunded amount to appear in the customer's account may vary. 9. Exchanges and Replacements Where appropriate, Artonics may provide an exchange or replacement instead of a refund. Replacement availability depends on product stock and the condition of the returned item. If the same product is unavailable, Artonics may discuss an alternative solution with the customer. 10. Electronics and Robotics Products For electronics, robotics kits and technical products, customers should not attempt unauthorized repairs or modifications before contacting Artonics about a suspected defect. Damage caused by incorrect wiring, improper voltage, physical damage, water exposure, unauthorized modification or misuse may not be covered by this Return Policy. 11. Return Request Process To request a return: Step 1: Contact Artonics with your order information. Step 2: Explain the reason for the return. Step 3: Provide photographs, videos or other information if requested. Step 4: Wait for return instructions from Artonics. Step 5: Send the product according to the provided instructions. Step 6: After inspection, Artonics will confirm the applicable resolution. Please do not send a product back without contacting Artonics first. 12. Order Cancellation If you want to cancel an order, contact Artonics as soon as possible. Cancellation may not be possible after an order has already been processed, dispatched or delivered. Any applicable cancellation or refund conditions will depend on the order status and product type. 13. Policy Changes Artonics may update this Return Policy from time to time to reflect changes in products, services, business practices or applicable requirements. The latest version will always be published on this page. 14. Contact Us If you have questions about a return, exchange, replacement or refund, please contact Artonics through the contact information available on our website. When contacting us, please provide your order number and relevant product information so that we can assist you efficiently. Our Commitment At Artonics, we value our customers and aim to handle return and replacement requests fairly, transparently and efficiently. Artonics — Learn • Create • Explore • Innovate